Downloadable Resources
Welcome to our comprehensive Resources Page dedicated to Disability Access and Inclusion in Tourism. Here, you'll find an extensive collection of documents, guidelines, and best practices designed to foster an inclusive travel experience for everyone.
Downloadable Resources
Introduction to Disability Access and Inclusion Resources
Powerpoint Presentation
Building the Case for Access and Inclusion
Reflection Cards
Individual Reflection Questions
Reflection Cards
Individual Reflection Questions – High Contrast
- High Contrast
Reflection Cards
Individual Reflection Questions – Black and White
- Black and White
Experience Journey Map
Customer Journey Map
Powerpoint Presentation
Disability Awareness Training
Reflection Cards
Group Reflection Questions
Reflection Cards
Group Reflection Questions – Black and White
- Black and White
Reflection Cards
Group Reflection Questions – High Contrast
- High Contrast
Module 1: Your Customers
Accessibility is Good for Everyone Fact Sheet
Experience Journey Map
Sarah’s Experience with Trailblazers Outdoor Gear and Apparel
Experience Journey Map
Maya’s Experience with The Parkside Cafe
Experience Journey Map
Ben’s Experience with Festival Fusion Events Company
Experience Journey Map
Alex’s Experience with Haven Hotel
Experience Journey Map
Jessica’s Experience with Explore Beyond Tour Operator
Experience Journey MapGuide
Customer Journey Mapping Guide
Template
Disability Action Plan Template
Digital Accessibility Matrix
Module 2: Your Workplace
Myths and Facts about Employing People with Disability
Experience Journey Map
Charlotte’s Experience with Aussie Souvenirs & Gifts
Experience Journey Map
Cody’s Experience with The Coastal Bean Cafe
Experience Journey Map
Emily’s Experience with Wild Horizons Tours
Experience Journey Map
Kaylah’s Experience with Stellar Celebrations Event Planning
Experience Journey Map
Sam’s Experience with Oceanview Retreat
Guide
Engaging a Disability Inclusion Consultant Guide
Checklist
Physical Workspace Accessibility Checklist
Checklist
Recruitment and Onboarding Checklist
Require these resources in accessible formats?
If you require any of these resources in Auslan, Easy English, or in other accessible formats, please contact us at 1800 275 753 and we will support your request.
