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  • Disability Awareness

Introduction to disability access and inclusion

What your small business needs to know
  • Disability Awareness

Introduction to disability access and inclusion

What your small business needs to know
  • Disability Awareness

Introduction to disability access and inclusion

What your small business needs to know
  • Disability Awareness
  • Disability Awareness

6. Disability access and inclusion – everyone has a role to play

In a small business, whether you are delivering events, providing experiences or serving food and drink, fostering an environment of disability access and inclusion is a shared responsibility. It requires effort from everyone involved, from business owners to customers and everyone in between — everyone has a role to play.

CEOs, Business Owners, and Managers

  • Strategic leadership: establishing disability inclusion as a fundamental aspect of your organisation’s ethos is key. This involves setting a clear strategic direction that champions inclusion at every level.
  • Resource allocation: commit resources towards both staff training and infrastructure enhancements to improve accessibility. This demonstrates a tangible commitment to inclusivity.
  • Inclusive culture: lead by example to cultivate an environment where inclusivity is practised and valued. Your actions set a precedent for the entire organisation.
  • Professional engagement: collaborate with disability inclusion advisors or get feedback from people with disability to ensure your strategies and practices are informed, effective, and respectful.

Employees

  • Supportive interactions: engage with customers with disability in a manner that is supportive, respectful, and accommodating, ensuring their needs are met with dignity.
  • Inclusive atmosphere: every interaction and communication should contribute to an atmosphere where all customers feel welcomed and valued.
  • Feedback for improvement: actively provide insights to management on how services and facilities might be enhanced for better accessibility.

Volunteers

  • Enhanced customer experience: offer additional assistance and support where needed, ensuring that all customers, including those with disability, have a positive and inclusive experience.
  • Ambassadors of inclusion: represent the organisation’s commitment to inclusivity, embodying its values in every customer interaction.

Customers

  • Community support: where appropriate, offer casual assistance to fellow customers with disability, fostering a supportive community environment.
  • Inclusive participation: contribute to creating an inclusive atmosphere that encourages and facilitates the participation of people with disability in all activities.

 

In the tourism and events sector, inclusion is not just the responsibility of business owners but a shared commitment across all levels. From strategic planning to everyday interactions, each role has the potential to shape an inclusive and accessible experience for everyone.

An illustration of a person talking on a video with a chapter title called "Video Content". A speech bubble comes out with the accessibility symbols for "Open Captioning" and Closed Captioning" is ticked. On the right is another graphic of a woman sitting in a wheelchair at a height adjustable table talking on a zoom call with another person. There is a speech bubble coming out that has the symbols for "Large Print" and "Braille". The woman appears to be consulting the other person on access and inclusion in their business.

Downloadable Resources

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Disability Awareness Training

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In this chapter

CEOs, Business Owners, and Managers

Employees

Volunteers

Customers

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