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About
What We Do
How to use this toolkit
Accessibility Statement
Toolkit Resources
Maturity Assessment Tool
Introduction to Accessibility and Inclusion
Module 1 – Your Customers
Module 2 – Your Employees
Case Studies
Downloadable Resources
Glossary of Terms
About
What We Do
How to use this toolkit
Accessibility Statement
Toolkit Resources
Maturity Assessment Tool
Introduction to Accessibility and Inclusion
Module 1 – Your Customers
Module 2 – Your Employees
Case Studies
Downloadable Resources
Glossary of Terms
Contact and Feedback
About
What We Do
How to use this toolkit
Accessibility Statement
Toolkit Resources
Maturity Assessment Tool
Introduction to disability access and inclusion
Module 1: Your Customers
Module 2: Your Employees
Case Studies
Downloadable Resources
Glossary of Terms
Contact and Feedback
About
What We Do
How to use this toolkit
Accessibility Statement
Toolkit Resources
Maturity Assessment Tool
Introduction to disability access and inclusion
Module 1: Your Customers
Module 2: Your Employees
Case Studies
Downloadable Resources
Glossary of Terms
Contact and Feedback
About
What We Do
How to use this toolkit
Accessibility Statement
Toolkit Resources
Maturity Assessment Tool
Introduction to disability access and inclusion
Module 1: Your Customers
Module 2: Your Employees
Case Studies
Downloadable Resources
Glossary of Terms
Contact and Feedback
About
What We Do
How to use this toolkit
Accessibility Statement
Toolkit Resources
Maturity Assessment Tool
Introduction to disability access and inclusion
Module 1: Your Customers
Module 2: Your Employees
Case Studies
Downloadable Resources
Glossary of Terms
Contact and Feedback
Disability Awareness
Disability Awareness
Disability Awareness
Disability Awareness
1. Why should your tourism business embrace access and inclusion?
2. Disability access and inclusion — moving from the medical model to the social model
3. Understanding disability
4. Use of inclusive communication and appropriate language
5. Today’s accepted practices
6. Disability access and inclusion – everyone has a role to play
7. Bringing it all together – disability access and inclusion case studies
1. Why should your tourism business embrace access and inclusion?
2. Disability access and inclusion — moving from the medical model to the social model
3. Understanding disability
4. Use of inclusive communication and appropriate language
5. Today’s accepted practices
6. Disability access and inclusion – everyone has a role to play
7. Bringing it all together – disability access and inclusion case studies
Disability Awareness
1. Why should your tourism business embrace access and inclusion?
2. Disability access and inclusion — moving from the medical model to the social model
3. Understanding disability
4. Use of inclusive communication and appropriate language
5. Today’s accepted practices
6. Disability access and inclusion – everyone has a role to play
7. Bringing it all together – disability access and inclusion case studies
1. Why should your tourism business embrace access and inclusion?
2. Disability access and inclusion — moving from the medical model to the social model
3. Understanding disability
4. Use of inclusive communication and appropriate language
5. Today’s accepted practices
6. Disability access and inclusion – everyone has a role to play
7. Bringing it all together – disability access and inclusion case studies
Customer Journey Map
Downloadable Resources
Customer Journey Map – Greyscale
Greyscale
Download PDF
Employee Journey Map – Greyscale
Greyscale
Download PDF
Employee Journey Map
Download PDF
Customer Journey Map
Download PDF
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About
What we do
How to use this toolkit
Accessibility statement
Toolkit Resources
Maturity Assessment Tool
Introduction to acessibility and inclusion
Module 1: Your customers
Module 2: Your employees
Case Studies
Downloadable resources
Glossary of Terms
Contact and Feedback
