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About
What We Do
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Accessibility Statement
Toolkit Resources
Maturity Assessment Tool
Introduction to Accessibility and Inclusion
Module 1 – Your Customers
Module 2 – Your Employees
Case Studies
Downloadable Resources
Glossary of Terms
About
What We Do
How to use this toolkit
Accessibility Statement
Toolkit Resources
Maturity Assessment Tool
Introduction to Accessibility and Inclusion
Module 1 – Your Customers
Module 2 – Your Employees
Case Studies
Downloadable Resources
Glossary of Terms
Contact and Feedback
About
What We Do
How to use this toolkit
Accessibility Statement
Toolkit Resources
Maturity Assessment Tool
Introduction to disability access and inclusion
Module 1: Your Customers
Module 2: Your Employees
Case Studies
Downloadable Resources
Glossary of Terms
Contact and Feedback
About
What We Do
How to use this toolkit
Accessibility Statement
Toolkit Resources
Maturity Assessment Tool
Introduction to disability access and inclusion
Module 1: Your Customers
Module 2: Your Employees
Case Studies
Downloadable Resources
Glossary of Terms
Contact and Feedback
About
What We Do
How to use this toolkit
Accessibility Statement
Toolkit Resources
Maturity Assessment Tool
Introduction to disability access and inclusion
Module 1: Your Customers
Module 2: Your Employees
Case Studies
Downloadable Resources
Glossary of Terms
Contact and Feedback
About
What We Do
How to use this toolkit
Accessibility Statement
Toolkit Resources
Maturity Assessment Tool
Introduction to disability access and inclusion
Module 1: Your Customers
Module 2: Your Employees
Case Studies
Downloadable Resources
Glossary of Terms
Contact and Feedback
Module 1: Your Customers
Module 1: Your Customers
Module 1: Your Customers
Module 1: Your Customers
1. Why should your tourism business embrace access and inclusion?
2. Disability access and inclusion — moving from the medical model to the social model
3. Understanding disability
4. Use of inclusive communication and appropriate language
5. Today’s accepted practices
6. Disability access and inclusion – everyone has a role to play
7. Bringing it all together – disability access and inclusion case studies
1. Why should your tourism business embrace access and inclusion?
2. Disability access and inclusion — moving from the medical model to the social model
3. Understanding disability
4. Use of inclusive communication and appropriate language
5. Today’s accepted practices
6. Disability access and inclusion – everyone has a role to play
7. Bringing it all together – disability access and inclusion case studies
Module 1: Your Customers
Building the case for disability access and inclusion for your customers
What does an inclusive customer journey look like for people with disability?
Business planning – setting the foundation for accessible and inclusive products and services
Phase 1: Awareness
Phase 2: Consideration
Phase 3: Purchase
Phase 4: Providing a product or service
Phase 5: Customer retention and advocacy
Building the case for disability access and inclusion for your customers
What does an inclusive customer journey look like for people with disability?
Business planning – setting the foundation for accessible and inclusive products and services
Phase 1: Awareness
Phase 2: Consideration
Phase 3: Purchase
Phase 4: Providing a product or service
Phase 5: Customer retention and advocacy
Customer Journey Mapping Guide
Downloadable Resources
Disability Action Plan Template
Download PDF
Download Word
Customer Journey Mapping Guide
Download PDF
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About
What we do
How to use this toolkit
Accessibility statement
Toolkit Resources
Maturity Assessment Tool
Introduction to acessibility and inclusion
Module 1: Your customers
Module 2: Your employees
Case Studies
Downloadable resources
Glossary of Terms
Contact and Feedback
