Depending on the size of your organisation, several approaches can be employed.
The best way to ensure you are providing a good product and service for people with disability is to involve them in the planning phase.
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This involves ensuring a welcoming atmosphere from the initial interaction, delivering on promises of accessibility, and maintaining genuine care throughout the customer’s journey.
To help you get started, check out the Anywhere Customer Journey Mapping Guide.
Once you have a clear understanding of the customer journey and identify areas for improvement, it’s essential to formalise these actions in a Disability Inclusion Action Plan or similar document. This plan should outline specific goals, strategies, and timelines for implementing disability inclusion and access initiatives within your business.
By partnering with people with disability, understanding the customer journey, and developing a comprehensive Disability Inclusion Action Plan, tourism businesses can create welcoming, accessible, and inclusive experiences for all.
To get started with your Disability Action Plan, check out the Australian Human Rights Commission: Disability Action Plan Guide.
When you are ready to write your Disability Action Plan, use the Anywhere Disability Action Plan Template.
